Research Unit Service Engineering

Developing innovative solutions for customers

The research unit Service Engineering has a sound knowledge regarding the design of performance systems. It develops methods and tools for the design and development of innovative solutions for customers, by combining different interdisciplinary approaches and developing them into an application that is fit for practice. Strategic planning and portfolio management of performance systems as well as their development and market introduction are the unit’s key interests. The integrativity of the service components, integration of the customer, and taking into account the high complexity of the system are important points of consideration in the group’s work.