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FIR e. V. an der RWTH Aachen

Competence Center Services

Your Expert for Questions Related to the Service Business


Do you know that?

  • Despite disproportionate large profit margins, the revenue share of the service business is relatively low. This leads to a neglect of the service compared to the product business.
  • On one hand, increasing margins and rising sales are required, on the other hand, the competencies of the service conductor are limited. The focus is on the product distribution.
  • The service business is characterised by individual customer requirements. A systematic development of the service does not take fully place.
  • The development and optimisation of the evolved business processes towards service excellence in the daily business has minor priority or is not treated at all.

Our solution

The FIR supports companies in the thematic field of industrial services for more than three decades in numerous consulting and research projects as well as studies. The Competence Center Services combines the know how collected to professionalise the service business of our clients targeted. With our approach we support companies in all four phases of the service business - from concept and design through implementation towards professionalisation. The goal is to build and sustainably secure a more efficient and more profitable service business.

In a cooperative partnership we develop answers to the classic questions of the service business together with you.

(c) 2009-2018 Institute for Industrial Management at RWTH Aachen University   -   www.fir.rwth-aachen.de