Service Strategy, Organization & IT

Design Your Service Business With Us for Growth and Increased Margins

Whether classic spare parts business, after-sales services or full operator models, the amount and variety of service offerings is growing rapidly, resulting in an increasingly complex situation. Service organizations have often "grown historically", and, as a result, companies often fail to benefit from a well-structured service organization for their company.

This is exactly where we come in with our more than 30 years of experience in the area of service – we support you effectively in the redesign and optimization of your service business. With our ServCHECK, we take a comprehensive look at your service organization and uncover strengths and improvement potentials in your strategy, your IT systems, and in seven other spheres of action. Based on the potential areas for improvement, we develop an individual catalogue of measures together with you and, if desired, support you in implementing it in your organization. And, what's more, we don't leave you alone in implementing this set of measures in your day-to-day business, but support you in the implementation of your individual service roadmap.

Our customers come from the European machine and plant construction industry. More than 60 companies from 17 countries have already placed their trust in us and, together with us, optimally positioned their service organization for the future. For each of our projects, we develop a customized solution, regardless of whether it is concerned with the introduction of lean principles at a maintenance service provider in the aviation industry, the re-organization of the European service business of a medical technology manufacturer, or the development of service level agreements for a company in the food industry. We respond to your needs and requirements and involve your employees in the creation of the solution – from day one of our joint project.