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FIR e. V. an der RWTH Aachen

Service Management

Increasing the productivity of your services

Service management
Service management

77 percent of all service professionals and service managers say that reducing process diversity and focussing on process standards is a priority. Did you know that companies that already made their processes efficient and lean, could increase the productivity of services by up to 40 percent? Nevertheless, 95 percent of all companies in the automotive industry do not tap the potential that process design holds for their services. We can help you to make processes in service management more efficient.

We help you to

  • identify time wasters
  • make your processes leaner
  • detect process risks
  • safely implement target processes

Your Contact Person

Frank, Jana

(c) 2009-2019 Institute for Industrial Management at RWTH Aachen University   -   www.fir.rwth-aachen.de