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FIR e. V. an der RWTH Aachen


Self diagnosis and increase of capacity for innovation in small and middle-class enterprises – Identification of success metrics of product accompanying service innovation

The goal of the SEEK-project was the identification of small and middle-class specific operationalisation of a successful service development and a valid determination of branch specific systematic service development as well as the definition of interbranch success metrics.

Developing product-related services embodies a tremendous challenge to SMEs. Thus the goal of this project was the identification of success factors in SME's service engineering. By knowing these factors it s possible to supply SMEs with specific and individual guidance. On top of that a low-cost and ressource-conserving self-assessment tool should be provided. This tool should enable SMEs to measure there innovation skills. 

Project Partner

This Project is/was processed within the following Trades:

  • Consumer Goods
  • IT, Software and Internet
  • Machinery and Plant Engineering
  • Other manufacturing Industry
  • Research and Development

Classification within the thematic Landscape of the FIR

  • Topic Area: Service Management
  • Research Focus: Service Engineering

Your Contact Person

Dr. Gudergan, Gerhard

Project Duration

01.09.2008 - 31.08.2010

Project Number

15559 N

Research Funding Organisation

Logo of the Research Funding Organisation Bundesministerium für Bildung und Forschung (BMBF)
Bundesministerium für Bildung und Forschung (BMBF)

Project Management Organisation

Logo of the Project Management Organisation Arbeitsgemeinschaft industrieller Forschungsvereinigungen "Otto von Guericke" e. V. (AiF)

Arbeitsgemeinschaft industrieller Forschungsvereinigungen "Otto von Guericke" e. V. (AiF)

(c) 2009-2019 Institute for Industrial Management at RWTH Aachen University   -   www.fir.rwth-aachen.de