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FIR e. V. an der RWTH Aachen


Strategies for the integration of technologie into human-related services

In our society individual-related services are gaining ever more importance. Supplying populace with these services at high quality and reasonable costs requires making the service delivery more efficient. Thereto using modern technologies in the service delivery process is a promising option. But still there are some obstacles to overcome.

The processes of value creation centred on the human being are complex. They had to be analysed and the processes of interaction had to be defined. Moreover affinity and acceptance for technologies in service processes had to be created. Last but not least it was required to identify value added functionalities and activities of technologies in service delivery. These topics were examined and simulated from human machine and organisational perspectives using case-studies, analyses and empirical surveys. Finally a roadmap for applying technologies in individual-related services was developed.

Video: Haushaltsassistent Care-O-bot 3 – Einsatz im Rahmen personenbezogener Dienstleistungen [only available in german language]

Project Partner

This Project is/was processed within the following Trades:

  • Associations
  • Medical Engineering
  • Research and Development

Classification within the thematic Landscape of the FIR

  • Topic Area: Service Management
  • Research Focuses:
    Community Management - Lean Services - Service Engineering

Your Contact Person

Dr. Gudergan, Gerhard

Project Duration

01.12.2010 - 31.01.2013

Project Number


Research Funding Organisation

Logo of the Research Funding Organisation Bundesministerium für Bildung und Forschung (BMBF)
Bundesministerium für Bildung und Forschung (BMBF)

Project Management Organisation

Logo of the Project Management Organisation Projektträger im DLR

Projektträger im DLR

Funding Information

Das Forschungsvorhaben „Tech4P " wird unter dem Förderkennzeichen 01FG10002 mit Mitteln des Bundesministeriums für Bildung und Forschung (BMBF) gefördert und durch den Projektträger Arbeitsgestaltung und Dienstleistungen (AuD) im Deutschen Zentrum für Luft- und Raumfahrt (DLR) betreut.

Pursuing Link

Projektveranstaltungen Tech4P

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