SERVSYNC

In the research project SERVSYNC an approach to increase productivity in technical services is developed. The application addressed anextremely relevant problem. For small and medium-sized enterprises (SMEs) in particular, the productivity of services still falls short compared to material goods. The aim of the research project is the development of a concept for synchronization the service delivery using the method of takt. This approach will allow SMEs to match their specific processes of service delivery optimally in order to increase productivity, without having to invest in a costly planning and control system. The specific conditions of different industries are taken into account, to ensure generalized applicability as far as possible.