UdZ 01.21

"Dienstleistungswende" The future potential of digital technology could decisively transform the service sector and thus give new impetus to the diminishing competitiveness of the German economy. FOCUS – BEST PRACTICES 17 NEWS FROMTHE RWTH AACHEN CAMPUS 8 Bridging the Gap between Science and Industry – Research for and with Industry 13 “Dienstleistungswende” – NewOpportunity forGermany as a Business Location? 18 What Companies Today Must Be Able to Do in Order to Shape the Future 20 Value Networks inTimes of Infection Crises 26 OnlyThoseWho Change Remain Stable 24 FIR NEWS 13 IMPRINT UdZ – The Data-driven Enterprise FIR e. V. an der RWTHAachen | Campus-Boulevard 55 | 52074 Aachen Redaktion: Birgit Merx, FIR FIR-Redaktionsteam: Martin Bremer | Ruben Conrad | Rafael Götzen | Dino Hardjosuwito | Dr. Jan Hicking | Maria Linnartz | Julia Quack van Wersch | Roman Senderek Design/Satz: Julia Quack van Wersch, FIR | Sylvia Bach, FIR FIR-Autoren: ar6 Jannis Adler | ber Stefanie Berninger | brm Martin Bremer | fk Jana Frank | go Rafael Götzen | hb Gerrit Hoerborn | hr Clara Herkenrath | jn Jokim Janßen | js Sebastian Junglas | kra Andrea Kraut | lc Stefan Leachu | lz Maria Linnartz | mg Matthias Müssigbrodt | ml Jonas Müller | mx Birgit Merx | rr Marion Riemer | rt9 Marvin Richter | sct Maximilian Schacht | se Roman Senderek | st Volker Stich Bildnachweise: Cover, p. 8/9: © sarath – stock.adobe.com | U2: © denisismagilov – stock.adobe.com | p. 4/5, 12, 27: © FIR | p. 13: ©Murrstock – stock.adobe.com | p. 14: © peshkova – stock.adobe.com | S. 16: © fizkes – stock.adobe.com | p. 20, 23: © Елена Бутусова – stock.adobe.com | p. 28: © Vjom – stock. adobe.com | p. 31: © REDPIXEL – stock.adobe.com | p. 33: © Rawpixel Ltd. – stock.adobe.com | p. 34/35:, 37 © VectorMine – stock.adobe.com | p. 38/39: © kosssmosss – stock.adobe. com | p. 41: © inimalGraphic – stock.adobe.com | p. 45: ©wladi- mir1804 – stock.adobe.com | p. 46/47: © Blue PLanet Studio – stock.adobe.com | p. 49: © Aleksandra Suzi – stock.adobe. com | S. 50: © denisismagilov – stock.adobe.com | p. 53, 58/59: © j-mel – stock.adobe.com | S. 61: © Alex– stock. adobe.com | p. 62/63: © elektronik-zeit – stock.adobe.com