ServTyp

Development of a typology for service concepts of the durable goods sector

The objective was the development of a typology for service concepts of the durable goods sector.

The objective of ServTyp was to develop a typology, based on empirically validated criteria. At its core different service types should be characterized. This typology should support companies in a holistic self-assessment and identifying room for improvement of their services.

Topic Area

  • Service Management

Projectinfos

Duration
01.07.200630.06.2008
Funding no.
LU 373/34-1