|"We enable businesses and business units to design, market and efficiently render performance systems for their external and internal customers."|
Philipp Jussen, Head of Service Management
The Service Management department pursues the product-life cycle philosophy in the form of developing innovative services (service engineering), the industrialisation of services (lean services) and the establishment of service provision structures (community management). The empirical knowledge is rounded off with the summary of the offer to the industry within the Maintenance Competence Centre and in the Service Business Competence Centre.