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FIR e. V. an der RWTH Aachen
Forschung

Service Management

Developing, rendering and marketing performance systems


“We enable businesses and business units to design, market and efficiently render performance systems for their external and internal customers.”

The Service Management Department consists of more than 30 employees. The focus of its work is on the process industry and on manufacturing companies. The department is considered as a competent research partner in developing services for the industries of the future such as renewable energies and medical engineering. Within the research areas Service Engineering, Lean Services, Community Management as well as the Competence Centre Maintenance our employees develop methods for creating new services, increasing productivity and making use of cooperation potential.

Associated running Projects

Contact Person

Fabry, Christian
Telephone: +49 241 47705-202

Further Contact Persons

Ansorge, Boris
Telephone: +49 241 47705-238

Römgens, Ulla
Telephone: +49 241 47705-200

(c) 2009-2013 Institute for Industrial Management at RWTH Aachen University   -   www.fir.rwth-aachen.de