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FIR e. V. an der RWTH Aachen

Service Management

Developing, producing and marketing performance systems


"We enable businesses and business units to design, market and efficiently render performance systems for their external and internal customers."

Philipp Jussen, Head of Service Management

The Service Management department pursues the product-life cycle philosophy in the form of developing innovative services (service engineering), the industrialisation of services (lean services) and the establishment of service provision structures (community management). The empirical knowledge is rounded off with the summary of the offer to the industry within the Maintenance Competence Centre and in the Service Business Competence Centre.


Associated running Projects


Your Contact Person

Jussen, Philipp

Further Contact Persons

Dr. Honné, Michael

Römgens, Ulla

(c) 2009-2016 Institute for Industrial Management at RWTH Aachen University   -   www.fir.rwth-aachen.de