HYPRO

Initial Situation

Advancing digitalization and the increasing shortage of skilled workers are presenting companies across all industries with major challenges. To ensure their competitiveness, they are turning to technologies such as RPA, process mining and chatbots to leverage efficiency potential. However, these solutions are often used in isolation and limited to individual processes or specialist areas, which limits their impact.

Solution Approach

The planned approach aims to provide companies with targeted support in the automation of order handling processes. On the one hand, suitable processes that can be automated with existing technology are to be identified. On the other hand, suitable technologies and their required functions and capabilities are to be determined for existing processes in order to enable effective automation.

Expected Result

The aim is to create a configurator based on a technology classification, the integration of reference processes and a well-founded decision-making logic that enables a practical application suitable for SMEs.

Benefits for the Target Group

The research project offers both direct and indirect benefits to small and medium-sized enterprises: it leads to shorter throughput times, higher availability, and lower error rates, which increases profitability. At the same time, the detailed analysis of the order processing process improves process quality, eliminates unnecessary steps, and enables employees to perform more varied tasks—which promotes their satisfaction. In addition, the introduction of digital methods such as hyperautomation strengthens awareness and acceptance of digitalization throughout the company.