Successful Management & Sales of Industrial Service Portfolios
Services already make a significant contribution to customer satisfaction and business success in the mechanical and plant engineering sector. Their importance will continue to grow in the future in view of declining margins in new product business and increasing global competition. To differentiate themselves from the competition and ensure their own success in the long term, companies must add data-based services to their existing service portfolio and develop them into comprehensive solutions.
Companies operate in a volatile environment in which external influencing factors change continuously. In addition, the requirements of users for the machines and systems used must be taken into account. This makes the development and provision of services a circular process for providers, which must be constantly scrutinized, evaluated and continued in the interests of a needs-based, customer-centric service offering.
The Service Sales Engineering specialist group supports manufacturing companies in further developing their service portfolio and successfully placing it on the market:
With our experts, we create the basis for a seamless transition between the development and sale of industrial service portfolios by analyzing the decisive levers for both areas and aligning both the service portfolio and the sales strategy in a customer-centric way. In this way, we shape industrial services and digital products and accompany the transformation into a solution provider.