Self diagnosis and increase of capacity for innovation in small and middle-class enterprises – Identification of success metrics of product accompanying service innovation

The goal of the SEEK-project was the identification of small and middle-class specific operationalisation of a successful service development and a valid determination of branch specific systematic service development as well as the definition of interbranch success metrics.

Developing product-related services embodies a tremendous challenge to SMEs. Thus the goal of this project was the identification of success factors in SME's service engineering. By knowing these factors it s possible to supply SMEs with specific and individual guidance. On top of that a low-cost and ressource-conserving self-assessment tool should be provided. This tool should enable SMEs to measure there innovation skills. 

Topic Area

  • Service Management

Research Focus

  • Digital Products