Service OrcHestration for Engineering And Piloting in Ecosystems

The aim of the 'SHAPE' research project is to promote innovation in the service sector. SMEs and public organizations in particular should benefit from a hub to be developed that enables the exchange of knowledge.

Initial situation

Companies must improve existing service portfolios in order to remain competitive. To do so, they can establish new service-based business models or develop their product business into a service business. Service providers must operate in ecosystems dependent on many players. However, SMEs face the challenge that their employees lack the capacity and skills to tackle the necessary change.

Solution approach

As part of 'SHAPE', methods are developed, transferred and tested to support companies in the development of service innovations. Piloting and validation approaches are used with companies to ensure a high level of relevance and applicability. The findings are to be exchanged within an ecosystem.

Expected result

A prototype of a website will be developed that functions as a hub to connect companies. The website can also be used to exchange knowledge, methods and experience.

Benefits for the target group

The target group benefits from researched methods and mechanisms for the realization of data-based service innovations. By developing the hub structure, companies can network and implement their innovations in an ecosystem.


  • Machinery and Plant Engineering

Topic Area

  • Service Management

Research Focus

  • Subscription Business

FIR Navigator

  • Business Model Innovation
  • Ecosystem Design
  • JRF Guiding Topic

    • Society & Digitization


    Funding no.